Warranty | ABI Bathrooms & Interiors

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Warranty

RESIDENTIAL WARRANTY

We offer returns for change of mind within 30 days and up to 25 years limited warranty!

Terms & Conditions

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage.

To see all details on warranty conditions and exclusions please see below.

Residential Warranty
We offer a 25-year limited warranty
PRODUCT STRUCTURE FINISH CARTRIDGE
Tapware
Shower Mixers & Assembly Taps 25 5 10
Basin Mixers 25 5 10
Wall Mixers 25 5 10
Kitchen & Laundry Mixers **(Excludes Mai Kitchen Mixer) 25 5 10
Shower
Shower Heads 10 5 N/A
Hand Showers 10 5 N/A
Shower Rails/Hoses/Handheld BPs 5 2 N/A
Shower Arms/Droppers/BPs 25 5 N/A
Hand Shower Clips 5 2 N/A
Shower Hardware 10 5 N/A
Sinks
Kitchen sinks 25 5 N/A
Basin Sinks 5 5 N/A
Stainless Basin Sinks 10 5 N/A
Baths
Solid Surface 5 5 N/A
Acrylic 5 5 N/A
Spouts
Bath spouts 25 5 N/A
Floor Mounted Bath Spouts (located in bath filler category, but different warranty - Oscar & Milani) 10 5 10
Accessories
Kitchen Accessories 10 5 N/A
Bathroom Accessories 10 5 N/A
Stainless Steel Accessories 10 5 N/A
Bottle Traps/Pop-Up Wastes 5 5 N/A
Hardware
Cabinetry Pulls 5 1 N/A
Door Handles 5 2 N/A
Stand-offs/Spigots 10 2 N/A
Toilet Buttons 5 2 N/A
Vanities/Mirrored Cabinets 10 5 N/A
Mosaics 5 5 N/A
How to make an enquiry

For all warranty or product enquiries, please fill out our form below and lodge your concern. Please note all fields must be completed and photographic evidence supplied in order to lodge your enquiry. Once submitted our After Sales team will be in touch with a resolution.


For all urgent enquiries please get in touch on 07 5520 2775 after completing the form.


Our warranty terms and conditions can all be found below the form.


Warranty and Product Enquiry Form

  • This is a 6 digit number provided by email when your order has been processed (i.e #682127).
  • Drop files here or
    Accepted file types: jpg, gif, png, jpeg, jpg, gif, png, jpeg, mp4, mov, wmv, avi, mkv.
    Please submit images or videos displaying the issue and include an additional photo with the product batch number. The product batch number can be found on the box as per the image below. Please note you can submit up to 5 files. The total file(s) size cannot exceed 35MB. If you are experiencing issues uploading the files, please submit the form without the images/videos and email the files with your order number to aftersales@abi-international.com.au